POLITICS

506 employees have left SARS this year - Malusi Gigaba

Minister says this includes 15 with masters degrees, 24 with honours degrees and 88 with graduate degrees

6 December 2017

NATIONAL ASSEMBLY

QUESTION FOR WRITTEN REPLY

QUESTION NUMBER: 3215 [NW3547E]

DATE OF PUBLICATION: 10 November 2017

3215.    Mr R A Lees (DA) to ask the Minister of Finance:

(a) What number of employees left the employ of the SA Revenue Service (SARS) since 1 January 2017 and (b) in respect of each specified employee, what are the details of the (i) names, (ii) qualifications, (iii) experience held, (iv) number of years of service at SARS, (v) position held, (vi) date of resignation and (vii) reasons for leaving the employ of SARS, including reasons given by each employee in case of resignations?                     NW3547E

REPLY:

a)  In total 506 staff members left the organisation since 01 January 2017.

b)  In respect of each specified employee;

i.  According to the Protection of Personal Information (POPI) act no. 14 of 2013, SARS is unable to disclose the names of the employees.

ii. The qualification profile of the staff that left the organisation is varied as can be seen from the table below with the top three qualification categories being School education, Diplomas and Degrees.

Type of Qualification

Count of EID

Doctorate Degrees

1

Masters Degrees

15

Honours Degrees

24

Graduate Degrees

88

Diplomas

67

Certificates

38

Programmes

5

School Education

161

No Qualification recorded

107

Grand Total

506

iii/iv/v

All jobs in SARS are allocated to specific job families. The job family denotes the type of work traditionally done in that family. This does not represent a department or division and a specific division will have a number of people from different job families in it. Attritions per Job Family, Average Age and years of service (YOS) are captured in the table below.

Job Family

No of Employees

Average of YOS

Average of Age

Administration & Support

52

21.37

50.58

Audit

58

17.91

44.19

Branding & Communications

2

15.00

50.00

Business Process Management

2

12.00

44.50

Corporate Real Estate

2

5.00

40.00

Customer Service

111

18.25

44.81

Customs & Excise

44

12.77

40.00

Debt Management

36

16.97

46.61

Finance

7

12.86

47.14

Governance

5

6.80

36.20

Human Resources

21

11.19

43.19

Information Management

7

6.43

40.71

Investigation

10

14.30

45.90

IT: Development

12

9.25

34.83

IT: Operations

31

5.26

34.29

IT: Technology

5

3.00

37.60

Legal

27

10.85

43.04

Procurement

5

3.60

35.60

Project Management

10

4.10

33.40

Protection

6

10.83

35.50

Quality Management

8

16.88

49.00

Relationship Management & Coordination

4

18.00

53.75

Research & Analysis

7

13.14

44.57

Revenue Management

1

9.00

40.00

Risk Management

1

27.00

53.00

Strategic Management

3

17.67

47.33

Enforcement

9

11.56

42.89

Border Control

11

13.09

38.36

Financial Accounting

4

8.75

34.00

Processing

5

28.80

52.40

Grand Total

506

14.78

43.38

vi. Although SARS request staff to indicate reasons for resigning from the organisation, employees are not compelled to provide a reason.

Below is a breakdown of the staff that left the organisation in the last 10 months and the reasons for exiting:

Resignation Reasons

Count of EID

Accepted a position at the  Tax Ombud

2

Benefits

1

Career prospect

11

Contract Expired

1

Contract Expire-Short Term Contract

1

Dissatisfied with Working Environment

2

Misfit in current role

2

Other (none of the offered exit options applied)

5

Personal Reasons

85

Reason not specified (staff member chose not to offer an exit reason)

81

Recognition for work performance

2

Relocation

1

Remuneration

5

Secured better prospects

1

Working hours

1

Other Career Opportunity

103

Resume Studies

12

Contract Expire

6

Actuarial over 55 (resigned for early retirement)

3

End of Learning Contract

2

Emigrated

9

Pending Disciplinary Action

1

Dissatisfied with Supervision

1

Health Reasons

5

Dissatisfied with Location

1

Grand Total

344

Below is a summary of the attrition numbers which exclude trainee/seasonal workers.

Period

Death

Resignation

Retirement

Termination

(misconduct/incapacity)

Total

Jan’17-Oct’17

39

344

83

40

506

Issued by Parliament, 6 December 2017