NEWS & ANALYSIS

Cape Town rated most trusted in SA, 7th time in a row – Dan Plato

City scored the highest rating of 72,0 / 100, this is 8,6 index points higher than the average

City named most trusted in South Africa, 7th time in a row

14 September 2020  

The report notes: ‘Of the eight metros polled, Cape Town has once again emerged as the best performing metro on the overall Citizen Satisfaction for ‘Large Metros’ recording the highest score for the seventh consecutive year. Cape Town recorded a score of 66,0 out of a possible 100 in the latest index - a two-point improvement on its previous score of 64,1 in 2019.  It is also more than 10-points above the par score of 55,7 for all municipalities and well ahead of all other metros.  

The City scored the highest trust rating of 72,0 out of a 100, this is 8,6 index points higher than the average.

‘While we are very pleased with our achievements and this latest accolade as it independently validates our efforts, we are constantly looking at ways to improve. It has been an especially trying time with the COVID-19 pandemic and lockdown, but we have kept one great goal in mind: to carry on providing basic and essential services to the best of our ability. As a City administration dedicated to improving the lives of our people, we know that the delivery of basic services is of the utmost importance and top of mind for our residents. Delivering services to the best of our ability, managing our resources in a sustainable manner, maintaining infrastructure responsibly and planning for our growing city as a place for all, while keeping a zero tolerance approach against corruption, is our commitment to our residents,’ said the City’s Executive Mayor, Alderman Dan Plato.  

‘Cape Town has the smallest gap (-5,5) between what citizens expect and what they perceive in terms of actual delivery, which means that Cape Town is closest to delivering the basic services of a local government to what their citizens would expect,’ the report notes.

The report further states: ‘It is notable that when you look at the sentiment analysis in the latest SA-csi index, with the exception of Cape Town, sentiment on every single measure is negative on the level of service experienced by citizens’ in the rest of South Africa.

Issued by Greg Wagner, Spokesperson to the Executive Mayor, 14 September 2020