Cape Town comes out tops in consumer satisfaction survey
The South African Customer Satisfaction Index (SAcsi) has today released findings of its survey measuring the level of satisfaction that consumers of municipal services experience (see here).
As with numerous other independent surveys in recent years, the City of Cape Town has been found to be head and shoulders above other municipalities in South Africa.
Consumers of municipal services across eight of the largest South African metropolitan municipalities have given them an overall satisfaction rating of 60,6 out of 100.
The City of Cape Town's score of 71,6 out of 100 was 17,8% higher than the municipal average and the highest score achieved by any municipality.
According to Professor Adré Schreuder, Founder and Chair of the SAcsi, ‘municipalities should be concerned that even with low expectations, 47% of residents rate the quality of the municipal services as well below their expectations, with the exception of the City of Cape Town'.