JOBURG RESIDENTS URGED TO FOLLOW REGULAR PROCESSES IN ADDRESSING CUSTOMER ISSUES
The City of Johannesburg provides ample opportunities for the resolution of queries raised by residents and customers regarding their municipal bills.
The City is aware of the queries that the Democratic Alliance collected at the so-called "billing days" to assist residents with queries in August 2012. Although it is within the right of political parties to call mass meetings and engage in complaints, residents should be aware of the so-called planned billing days that they will not yield expected results. This approach does not guarantee any preferential treatment.
"We therefore appeal to our customers not to be misled by the promises of political parties, pressure groups that they are able to resolve issues outside the city-established channels," says Zoleka Zide. "There are no shortcuts that can be offered by ‘shadow MMC's' or ‘shadowy intermediaries' that will bypass the process or offer preferential treatment."
The DA has no capacity to resolve any customer queries. The contract agreement and account is between the City and the customer.
We call on residents to follow the regular and established processes to ensure that their bills are paid on time and to avoid cut-off and to raise queries through the channels provided by the City. To ensure that progress on the resolution of your query is tracked, please ensure that you are given a reference number.
We would once more want to thank all our customers for payment of services and assure them that we remain committed to improving service delivery. In line with our continued effort to enhance our customer service, our doors will always be open for customers to pay accounts and log queries.
Customers are advised to also directly contact us for all revenue related queries through all our established contact points via:
Telephone - calling the Call Centre on 0860 Joburg or 0860 562874, which can be contacted 24 hours, seven days a week.
Website - e-services - www.joburg.org.za and,
Face-to-face customer service centres near their residential area.
We have extended working hours at our main customer service centre - Thuso House, 61 Jorissen Street in Braamfontein. Operating hours are: 07h30 to 18h00 from Monday to Friday, and 08h00 to 11h00 on Saturdays. Customers can also visit and interact with us through our other customer service Centres spread across the City.
Statement issued by Zoleka Zide, Assistant Director, Office of the MMC for Finance, City of Johannesburg, September 5 2012
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